Who we are
ApnaCall ("ApnaCall", "we", "us") is a service of Growable Digital Solutions Private Limited. This policy explains what information we collect when you use apnacall.in and app.apnacall.in, and how we use it.
Information we collect
- Account details: your name, email, phone number and business details, including documents you submit for KYC.
- Call data: for numbers you use with ApnaCall we record call details such as caller and called numbers, time, duration, which team member answered, and, if you turn it on, call recordings and voicemail messages with their text.
- Notes and tags your team adds to calls and contacts.
- Website enquiries: details you enter in our demo form.
- Technical data: basic logs such as IP address and browser type, used for security and troubleshooting.
- Mobile app: the ApnaCall app uses your login, your contacts and call history of your business account, and, only when you choose to upload a KYC document, the photo or file you pick (camera or gallery). It does not read your phone's contacts, SMS or location.
- Usage analytics: we use Google Analytics on our website and customer panel to understand which pages and features are used. It may set cookies and collect anonymous usage data such as pages viewed and device type.
How we use information
- To provide the service: connecting calls, showing logs, recordings, reports and alerts.
- To verify your business (KYC) as required for business numbers in India.
- To send service emails such as invites, alerts, daily summaries and invoices.
- To respond to your enquiries and demo requests.
- To keep the service secure and to improve it.
We do not sell your personal information.
Call recording
Calls may be recorded if recording is enabled for your business. A consent announcement is played to callers before recording starts. You, as the business, are responsible for using recordings lawfully.
Who we share it with
We share data only with service providers needed to run ApnaCall, for example telephone carriers, email delivery, analytics (Google Analytics) and hosting providers, and optional services you switch on, such as voicemail transcription. We may also disclose information when required by law.
Where data is stored and for how long
Data is stored on servers we control or rent from hosting providers. We keep data for as long as your account is active and as needed for legal, accounting and security reasons. You can ask us to delete your data, subject to legal requirements.
Security
We use HTTPS, access controls and separation between customers. No system is perfectly secure, so please keep your password safe and tell us if you suspect misuse.
Your choices
You can ask to see, correct or delete your personal information by emailing us, or delete your account from the app (Profile > Delete account) or at apnacall.in/delete-account. You can stop non-essential emails using the options in your panel settings.
Changes
We may update this policy and will change the date above when we do.
Questions? Write to support@apnacall.in.