Help and frequently asked questions

Create an account and submit your business details for KYC. After approval, our team assigns your number and connects it to your account.

It depends on how quickly we can verify your documents. We email you the moment it is approved or if we need something more.

No. Calls ring on your team's own mobile phones. The panel works in any modern browser on phone, tablet or computer.

In Settings, pick a ring order: everyone together, one by one, or round robin. You can also set how long each phone rings.

Set the days and times your team works, and add holidays. Outside these times callers are sent to voicemail instead of ringing your team.

Callers leave a message, which appears in your call logs and notification bell. Voicemail-to-text can be turned on so you can read it.

Yes. Calls can be recorded, and a consent announcement is played to the caller. Recordings are played from the call detail page.

Invite them by email from the Team page. Owners manage settings and billing; agents see their own work.

Your plan has a monthly fee and a number of call minutes. Extra minutes are billed per minute at your plan's rate. Your invoices appear in the Billing section of your panel.

You can move to a bigger plan or contact us for a custom plan.

Reports and Billing in your panel show your calls and minutes.

Use "Forgot password" on the login page and we will email you a link.

Only people in your business with the right role. Other ApnaCall customers cannot see your data.

Email support@apnacall.in.